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FAQ

Tenants

Once you submit a maintenance request through our portal, we’ll send over our maintenance contractor to ensure your living space remains in good condition.

We understand that life happens. For this reason, we have a grace period for accepting late payments. In case of anticipated delays in payment, please reach out to our team beforehand. Please note that late fees or penalties may apply.

Information about security deposits can be found in your copy of the lease agreement. Once you move out and we complete a thorough inspection of the unit, we’ll return your security deposit immediately after. If there are any damages that warrant repairs or replacements, these will be deducted from the security deposit.

Early termination is possible depending on the circumstances outlined in your lease agreement. Reach out to our team to discuss early termination and associated fees.

Rent can easily be paid through our secure tenant portal. We also accept a variety of payment methods to ensure that your rental payment process is smooth and hassle-free.

Our aim is always to cultivate a harmonious landlord-tenant relationship. That’s why we employ a strict tenant screening process to protect our clients. We’ll look at your credit score, income, and rental history to make a well-informed decision.

Owners

At Iron Key Realty, we aren’t just about closing deals or managing properties, we focus on fostering healthy client relationships. Our team understands that there is no cookie-cutter approach for every client. That’s why we develop personalized strategies that are aligned with each client’s unique goals.

We also utilize robust, quality systems for owners to review transactions and invoices. Our platform ensures quick and secure rental payments or your tenants while fostering transparent communication. Most importantly, Iron Key Realty takes pride in having a team of trained, licensed and experienced agents and contractors who will take care of your property like it’s our own. 

Our agents provide you with a comprehensive view of the real estate landscape. We conduct meticulous research on current market conditions, pricing trends, and recent sales data to keep you informed about market insights and trends in the specific area or location of choice.

We also match our clients when looking for their dream properties. We do this by accessing off-market properties and also Multiple Listing Service (MLS) to find a property that matches your goals, needs, preferences, and budget.

Our fee structure is both competitive and transparent. This means you won’t face any hidden costs—what you see is what you pay.

For sure! Our agents are skilled negotiators and will always look for ways to ensure you get the best deals possible. The home buying process can be very stressful and complicated. But, never fear! We’ll step in to manage repairs, streamline contingencies, and get the most favorable terms on your behalf.

We have a rigorous tenant screening process to ensure that only responsible tenants are selected to for your property. We check applicants’ employment history, credit scores, criminal background, and request references. Our aim is to safeguard your rental community and investment.

Definitely! Even after we’ve closed the deal on your behalf, our brokers will continue to help you with logistics, provide recommendations for local contractors or designers, and assist you with any of your problems or concerns.